Returns & Exchanges Policy

At HORZE, we strive for your complete satisfaction with our equestrian gear; if you are not entirely happy with your purchase, you can return your items within 30 days of receipt. Please ensure all products are in original condition, including tags and packaging, to qualify for a full refund.

1

Initiate Your Return

Log into your account and select the items you wish to return from your order history to generate a return authorization.

2

Pack Your Gear

Securely pack the unused items in their original packaging, ensuring all labels and protective covers are intact.

3

Attach the Label

Print the prepaid shipping label provided in the portal and affix it clearly to the outside of your return parcel.

4

Drop Off and Track

Take your package to the nearest authorized shipping point and keep your receipt to track the progress of your refund.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing