Frequently Asked Questions

Everything you need to know about your HORZE shopping experience.

How long does shipping take for equestrian gear?

Standard shipping typically takes 3-5 business days. For specialized equipment or oversized items like saddles, delivery may take up to 7-10 business days depending on your location.

What is your return policy for riding apparel?

We offer a 30-day return policy on all unused items in their original packaging. Please ensure that horse rugs and riding boots are free from hair and dirt to qualify for a full refund.

How do I determine the correct size for my horse?

Each product page includes a detailed size guide. We recommend measuring your horse's height and chest-to-tail length to ensure the perfect fit for blankets and bridles.

Do you offer international shipping?

Yes, HORZE ships to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and parcel weight.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. In select regions, we also offer 'Buy Now, Pay Later' options through Klarna.

Are your products covered by a warranty?

All HORZE products come with a standard 12-month warranty against manufacturing defects. This does not cover normal wear and tear or damage caused by improper use or animal interaction.